ESTONKIDS online shop has a 14-day return policy

Goods must be returned unused and in their original packaging with tags. We reserve the right to refuse returns if the items show any signs of use.

Returns to parcel terminals in Estonia are free of charge (Omniva, Itella Smartpost).


  • The text message or email of the parcel arriving at the parcel machine will also include a return code. This allows you to return the parcel free of charge from any Omniva parcel machine.
  • When you return a parcel, leave the original address card with the parcel. Select “Return parcel” on the screen of the parcel machine, enter the return code and place the parcel in the locker, the return address card will be added to the parcel by the courier when he comes to collect the parcel.

Itella Smartpost

  • If the parcel arrived at a blue parcel terminal, you can return the parcel free of charge with the same door code from any blue parcel terminal across Estonia.
  • If the parcel arrived at a white parcel terminal or parcel point, go to the self-service environment -> “Return” to make the return, enter the parcel code (barcode) and select the parcel terminal that suits you.


Return policy

After receiving the order, the purchaser has the right to withdraw from the contract entered into with the e-store within 14 days.

The right of withdrawal does not apply if the purchaser is a legal person.

To exercise the 14-day right of withdrawal, you must not use the ordered goods in any way other than is necessary to ensure the nature, characteristics and functioning of the goods in the same way you would be allowed to test the goods in an actual store.

If the goods have been used for any purpose other than is necessary to ensure the nature, characteristics and functioning of the goods, or if there are any signs of use or wear and tear, the online store has the right to lower the amount returned in accordance with the decrease in the value of the goods.

To return the goods, you must submit a declaration of withdrawal to the e-mail address within 14 days of receiving the goods.
The declaration must contain the following information: order (invoice) number, buyer’s name, address, telephone number, e-mail, name and quantity of the items to be returned and the reason for the return.

The purchaser shall bear the cost of returning the goods, except in cases where the reason for the return lies in the fact that a refundable product does not comply with the order (e.g. a wrong or defective product).

The purchaser must return the goods within 14 days of the submission of the declaration of withdrawal or submit evidence that they handed over the goods to the carrier within the aforementioned period.

Upon receiving the returned goods, the online store shall return to the purchaser, immediately but no later than after 14 days, all of the payments received from the purchaser based on the contract.

The online store has the right to refuse to make the refund until the goods being returned are received or until the buyer has provided proof of returning the products, whichever occurs first.

If the buyer has clearly chosen a different form of shipment than the cheapest usual form of shipment offered by the online store, the store is not required to compensate the cost exceeding the usual shipping cost.

The online store has the right to withdraw from the sale and demand that the goods be returned by the purchaser if the marked price of the goods in the online store is significantly lower than the market price of the goods due to an error.